Terms and conditions
Draft for review by Bethel Enterprise. Not yet in force.
These terms cover every parcel booked with Bethel Courier, a service of Bethel Enterprise, at any Bethel counter or through our WhatsApp line.
1. Booking and price
Your parcel is weighed and measured at booking. The price quoted then is the price you pay. It is not revised after booking for fuel, transit or any other reason. Packaging, pick up and door delivery, where you ask for them, are quoted and shown as separate lines.
2. Billed weight
We bill the greater of the actual weight and the volumetric weight, rounded up to the next half kilo, with a minimum of 1 kg. Current rates are on our pricing page.
3. Declared value and Bethel Secure
You declare the value of your parcel at booking. Every parcel booked at a Bethel counter and carried on our own network is covered against loss or theft while it is with us, up to the value you declare, from booking until seven days after delivery. Cover is included free up to Rs.50,000 of declared value; above that it costs 2% of the declared value. Damage is not covered. Parcels handed to an outside courier, and bookings taken at a partner counter, are not covered by us, and the counter will tell you when that applies.
4. Transit and delivery
Dispatch days and cut-offs are published on our site. Transit times are estimates, not guarantees. The recipient collects at the destination branch unless door delivery was booked.
5. Tracking
Every receipt carries a 6-character Tracking ID, usable on our Track page or over WhatsApp.
6. Claims
Report a missing parcel to us on WhatsApp at +91 98113 82240. Bethel Secure claims are acknowledged within 24 hours.
7. Contact
Bethel Courier, Bethel Enterprise. WhatsApp +91 98113 82240, Monday to Saturday. See how we handle your data.